At Wonder World, customer satisfaction is our priority. If you’re not entirely happy with your purchase, please review our refund policy below to understand how we can assist you.
1. Returns
We offer a 30-day return policy from the date you receive your item. To be eligible for a return, the item must be:
- Unused and in the same condition as when you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Non-returnable items include:
- Gift cards
- Final sale items
2. Refunds
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check with your bank or credit card company as it may take some time before your refund is officially posted.
- If you’ve done this and still haven’t received your refund, please contact us at support@wonderworld.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@wonderworld.com for assistance.
5. Return Shipping
To return your product, please mail it to: Wonder World
4912 Panama Pl, San Diego, CA 92102
- You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., receiving the wrong or defective item).
- Shipping costs are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at support@wonderworld.com, and we will assist with resolving the issue.
7. Contact Us
For any questions regarding returns or refunds, please contact our customer service team:
- Email: support@wonderworld.com